Revenue Agencies are under constant pressure to reduce administration costs while improving voluntary compliance and enhancing the customer experience. Therefore, provision of cost-efficient, easy-to-use, comprehensive and versatile self-service and automated channels, for taxpayers, tax agents and other legal or natural persons with whom the agency interacts, is essential. These persons should be able to transact with the agency via their channel of choice (e.g. web self-service, mobile, API etc.)
Intrasoft International understands the challenges of implementing world-class electronic service channels. Our secure and easy-to-use self-service component of ICARUS makes customer interactions with the Revenue Authority an accessible, efficient and pleasant experience that encourages voluntary compliance. ICARUS Self Service provides comprehensive customer services for all revenue types that reduce the burden of compliance and enhances accountability and transparency between citizens and the state.